F&Q's

1. What is Zinobia?
Zinobia is a skincare brand focused on providing natural, organic, and chemical-free products including soaps, face washes, and sunblocks. Our mission is to promote healthy, glowing skin using safe, skin-friendly ingredients and thoughtfully crafted routines.

2. Are Zinobia products suitable for all skin types?
Yes! Zinobia products are designed to be gentle and effective for all skin types, including sensitive skin. However, we always recommend doing a patch test before applying any new product to your face or body.

3. Are your products 100% organic?
Our products are made with natural and organic ingredients and are completely free from harmful chemicals such as parabens, sulfates, and artificial fragrances.

4. How do I use Zinobia products?
Each Zinobia product includes clear directions for use and important precautions on the packaging and our website. For best results, follow the instructions carefully. If you’re unsure, feel free to contact us anytime!

5. Do you offer refunds or returns?
Yes! We offer a 7-day return and refund policy. Products must be unused and returned in their original packaging to be eligible.

6. When will I receive my order?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location in Pakistan.

7. Do you offer free shipping?
Yes, we offer free shipping on orders over Rs. 2,500. For orders below that amount, a flat delivery fee of Rs. 200 applies.

8. How can I contact Zinobia?
You can reach us via email at managementglitzy@gmail.com or message us on Instagram at @glitzyystore. We're here to assist with any questions about your order or our products.