FAQ's

Orders & Tracking

• How do I place an order?

  Browse our collection, select your desired products, click Add to Cart, and proceed to checkout. Enter your shipping address and choose your preferred payment method.

• Can I modify or cancel my order?

  Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel, please contact our support team on WhatsApp or email within 2 hours of placing your order.

• How can I track my shipment?

  Once your order is dispatched, you will receive an SMS and email notification containing your courier tracking number and a link to monitor delivery progress.

Products & Usage

• Are Zinobia products suitable for sensitive skin?

  Yes. Our formulations prioritize non-irritating, gentle ingredients suitable for all skin types, including sensitive skin. However, we always recommend performing a 24-hour patch test before introducing any new skincare product to your daily regimen.

• Will Zinobia sun protection leave a white cast or greasy finish?

  No. Our sun care formulas are engineered to be lightweight, fast-absorbing, and completely transparent upon application, leaving a clean, weightless matte-to-natural finish.

• Are Zinobia products cruelty-free?

  Yes, we never test our finished products or raw materials on animals.

Payments & Delivery

• What payment methods do you accept?

  We accept Cash on Delivery (COD) as well as direct bank transfers / online digital payments.

• How long will delivery take?

  Standard nationwide delivery takes 2 to 4 business days, depending on your city.